Return Policy

If you are not satisfied with your Kensington purchase, please call 1300 278 546 within 30 days of receipt to obtain a Return Material Authorization (RMA) number and instructions. We're available to support you from Monday - Friday from 9:00am until 5:00 pm AEST.

Eligibility for Returns: Items are eligible for return within 30 days of purchase. To qualify for a return, items must be unused, in the same condition that you received them, and in their original packaging.

Return Process:

• Initiating a Return: To initiate a return, please contact our customer service team. We will guide you through the steps and provide you with the necessary return labels.
• Shipping: Securely pack the item in its original packaging and use the provided return labels to ship the item back to our warehouse.

Refund Policy:

• Inspection of Returned Items: Upon receipt of your returned item at our warehouse, our team will inspect it to ensure it meets our return criteria (undamaged and in working order, in its original packaging).
• Processing Refunds: Once your return is approved, we will process your refund. The refund will be credited to your original method of payment within a certain number of days, depending on your card issuer's policies.
• No Partial Refunds: We do not offer partial refunds. Your understanding and cooperation are greatly appreciated.

Exchanges: If you need to exchange an item for the same item due to damage or defect, please contact us, and we will guide you through the exchange process.

Defective Product

If you discover what you believe is a product defect for any Kensington product, please contact Customer Support at 1300 278 546 . If your product does have a defect, your product is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product.

Damaged Product

If you receive a damaged product, you must notify Kensington within 48 hours of delivery at 1300 278 546 . Kensington will investigate the claim and notify the freight company of the damage. Please retain all packaging in the event that Kensington or the freight company needs to inspect it. These investigations may take several days but merchandise replacements will be processed as soon as possible.

Kensington recommends that you use a carrier that offers tracking for all returns and that you insure your package and declare the full value of the shipment so that you are protected if shipment is lost or damaged in transit. If you choose not to use these services, you are responsible for any loss or damage to the product during shipping. To ensure proper credit, packages should be returned with clearly marked with the RMA number and packing slip placed in the shipment prior to returning to Kensington. If you return product without an RMA number, your shipment will be refused and returned to you at your expense.